Returns and Refunds Policy

At Kian Hikes, we value your satisfaction and want to ensure you have a smooth experience with us. Please read our return and refund policy carefully.

1. Eligibility for Returns

• Returns are accepted only if the product is defective, damaged, or not as described.

• Items must be returned in their original condition, unused, and with all packaging intact.

• Requests for returns must be made within 7 days of delivery.

2. Non-Returnable Items
For hygiene and safety reasons, certain products such as used sleeping bags or opened consumables (if applicable) cannot be returned.

3. Refund Process

• Since we operate only on Cash on Delivery (COD), refunds (if approved) will be issued in cash at the time of product pickup or via an agreed method communicated directly to you.

• Refunds will only be processed after the returned item has been inspected and approved.

4. Replacement Option
If preferred, you may request a replacement instead of a refund for eligible returns, subject to product availability.

5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange for return and either provide a replacement or issue a refund.

6. Policy Updates
Kian Hikes reserves the right to modify or update this return and refund policy at any time. Any changes will be effective immediately upon posting.

If you have questions about our Policy, please contact us at [email protected].